Course Description

Program Description The Hospitality industry is growing fast – so fast that the industry is bracing for significant labour shortages. Thousands of jobs will be available across Canada for people with the right education, skills and attitude. From the front desk at a hotel or resort, to a food and beverage service position at a restaurant or club, or customer service positions in a wide variety of businesses, there will be many outstanding opportunities. If you enjoy travel, meeting new people, and have a passion for being a part of an industry that makes people happy, Hospitality Skills is a great place to start. The Hospitality Skills program will provide you with an introduction to hotel, restaurant and tourism operations and the knowledge and expertise required for an entry-level position in the hospitality field. You will have the opportunity to earn industry-recognized certifications related to food and beverage service and safe food handling. You will learn how to: Provide hospitality service in a professional manner in order to increase customer satisfaction Identify and describe the various sectors of the Canadian tourism industry Use basic calculations to assist with daily functions of a hospitality operation Assist in development and implementation of a hospitality operation’s marketing plan and materials Follow all relevant health and safety legislation and regulations Plan and implement personal and professional development strategies related to the hospitality industry Support daily functions of a hospitality operation using current technologies and computer applications Perform duties of an entry-level accommodation operations team member Explain theories of food and beverage service and perform basic service tasks Students in this program will benefit from working and learning in Bistro ’67, a full-service, green-certified teaching and learning restaurant operated by staff and students. Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality – Hotel and Restaurant Operations Management. Career options: Customer service representative Food and beverage server Host or receptionist Hospitality services attendant Cruise ship attendant Room attendant Banquet server

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